EasyChoice Vacation Homes

Reviews

• ye aung

  Jan, 22 2018
  ★ ☆ ☆ ☆ ☆
  Owner Review
  Negligence, cleanliness issues for both house and pool, errors on statements, mixed up dates, lack of communication and more. You name it, we experienced with ECPM in less than a year.
  
  One of our guests was so upset and reported to me that I should replace management company because the house was kept filthy upon check-in. She had to do a lot of cleaning upon check-in. There were even white puddings on the comforter. Another guest gave similar feedback. I got less stars from multiple guests mainly because of ECPM’s negligence. Potential bookings started asking about cleanliness concerns.
  
  We were confused so we visited to the Villa to check on and turned out guest feedbacks were true about ECPM. We personally saw chip bags and garbage under bed, dirty pool, unprepared dinning table and more upon checkin.
  
  I confirmed my owner visit weeks ahead, got confirmation from ECPM and then had to wait on arrival the whole day waiting for cleaning because ECPM booked the dates. Also found out carpet cleaning was backdated too. We showed up at ECPM office to ask for cleaning, the person who was there initially arguing that I didn’t reserve trip to my own house. He then realized to their mistake when I showed Allison’s confirmation email and figured it was back dated. It was quite an insult and ruined our trip to our own house by the people who we are paying to manage our house.
  
  I was told ECPM stopped preparing dinning table because there can be dust between bookings. Obvious sloppy decision to save their operating cost.
  
  Marketing is terrible too.
  
  I had no choice but terminated management with ECPM. Then they came up with excessive relocation fees (not in contract) for bookings that are several months ahead. Errors again on statement too. I offered to keep the 3 bookings for the sake of their guests but they moved it anyway and probably chipping from both owner and guest.
  
  In my opinion and experience, ECPM indeed uses unfair and deceptive business practices. ECPM did not maintain minimum standard.
  
  Robert, the owner was initially responsive and helpful. Then he went quiet when we started experiencing management issues and disputes.
  
  Overall, it was terrible experience having ECPM managed my vacation home. It wasn’t a great choice for the owners and guests.
  
  It was an Easy but BAD choice.

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